BOOKING & SERVICE POLICIES
To ensure every client receives the best possible experience, please read and understand the following policies before booking your appointment.
1. BOOKING & DEPOSITS
A non-refundable deposit is required to secure your appointment. Your deposit will be deducted from your final appointment balance.
Your booking is not confirmed until the required deposit has been received.
2. CANCELLATIONS
If you need to cancel your appointment, please provide at least 72 hours’ notice.
Cancellations made with less than 72 hours’ notice will result in the loss of your deposit.
3. RESCHEDULING
Appointments may be rescheduled with at least 72 hours’ notice, subject to availability.
Repeated rescheduling may require a new deposit to secure another appointment.
4. LATE ARRIVALS
A 15-minute grace period is provided.
After the 15-minute grace period, a $20 late fee will apply for every additional 15 minutes.
Arriving late may also mean your service needs to be shortened or adjusted to ensure other clients are not affected.
5. PAYMENT
Full payment is required on the day of your appointment.
Payment methods accepted include:
- Cash
- Card
- Bank transfer
6. NO-SHOW APPOINTMENTS
Failure to attend your appointment without notice will result in the forfeiture of your deposit.
A full payment may be required before any future appointment can be booked.
7. BRIDAL BOOKINGS & TRIALS
Bridal trials are highly recommended to ensure we have your desired hair and makeup look planned before your wedding day.
Bridal trial appointments are charged separately and are non-refundable.
Wedding bookings may require a deposit to secure your date. Once your wedding date is confirmed, it is reserved exclusively for you.
8. HAIR & MAKEUP PREPARATION
Please arrive with your hair and skin prepared according to the instructions provided before your appointment.
For hair styling, hair should generally be clean, dry and free from excessive oils or heavy products, unless otherwise advised.
For makeup appointments, please arrive with a clean, moisturised face and avoid applying heavy makeup beforehand.
9. LASHES & ALLERGIES
Please advise Gia’s Artistry of any known allergies, sensitivities or previous reactions to beauty products before your appointment.
If you have sensitive skin or eyes, please let us know before your service so appropriate precautions can be taken.
10. EXTRA GUESTS
Please check with Gia’s Artistry before bringing additional guests to your appointment.
Due to space and comfort, additional guests may not always be able to attend.
11. SERVICE RESULTS
Every service is individually tailored to the client. Results can vary depending on hair type, hair condition, skin type, previous treatments and other individual factors.
Reference photos are welcome and will be used as inspiration to create a look suited to you.
12. RESPECT & CLIENT CONDUCT
Gia’s Artistry is committed to providing a safe, respectful and comfortable environment for every client.
Abusive, threatening, aggressive or disrespectful behaviour toward Gia or any other person will not be tolerated.
Gia’s Artistry reserves the right to refuse or discontinue a service where inappropriate behaviour occurs.
13. SOCIAL MEDIA & PRIVACY
Your privacy is important to us. Photos or videos taken during your appointment will only be used for promotional or social media purposes where appropriate consent has been provided.
14. POLICY ACCEPTANCE
By booking an appointment with Gia’s Artistry, you acknowledge that you have read, understood and agreed to these policies.